Privacy Policy | C.M. Optical
Last updated: MARCH 6 2026

At C.M. Optical, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact our clinics, or receive services from our team.

By using our website or services, you agree to the practices described in this policy.

1. Who We Are
C.M. Optical is a network of optometry clinics providing professional eye care services to patients across Yarmouth, Barrington Passage, Shelburne, and Saulnierville, Nova Scotia. Our services include comprehensive eye exams, contact lens fittings, eyewear products, and other vision care services.

2. Information We Collect
We may collect the following types of information when you interact with our clinics or website:

• Personal information
• Name, phone number, email address, and other contact details provided when booking appointments or contacting our clinics.
• Appointment information
• Details related to eye exams, service requests, and appointment scheduling.
• Medical and vision information
• Information necessary to provide optometric services, including vision prescriptions and relevant eye health history.
• Website information
• Information submitted through website contact forms or appointment requests.
• Analytics and cookies
• Website usage data collected through tools such as Google Analytics or similar technologies to help us improve website performance and user experience.

3. How We Use Your Information
Your information may be used to:

• Schedule and manage appointments
• Provide optometry services and maintain patient records
• Communicate with you about appointments, services, or follow-up care
• Process payments and manage billing
• Improve our website and services
• Send occasional clinic updates or reminders where appropriate
• We do not sell, rent, or trade personal information.

4. Payments
Payments for services or products may be processed through secure payment providers such as debit, credit card, or other approved payment systems.
All payment transactions are handled using secure systems that follow standard security practices.

5. Sharing Information
We may share limited information when necessary with:

• Payment processors or financial institutions to process transactions
• Optical laboratories for the fulfillment of eyewear prescriptions
• Insurance providers when processing vision insurance claims
• Legal or regulatory authorities if required by law
• Any information shared is limited to what is necessary to provide services or comply with legal requirements.

6. Data Retention & Security
Patient records and personal information are stored securely and retained only as long as necessary to provide services, maintain medical records, and comply with legal or regulatory requirements.
We take appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

7. Your Rights
As a patient or website user, you have the right to:

• Request access to the personal information we hold about you
• Ask us to update or correct inaccurate information
• Request deletion of information where permitted by law
• Withdraw consent for marketing communications
• To exercise any of these rights, please contact our clinic.

8. Children’s Privacy
Our services include eye care for patients of all ages. Personal information relating to minors is collected only with the consent of a parent or legal guardian.

9. Governing Law
This Privacy Policy is governed by the laws of Nova Scotia, Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:

C.M. Optical
📍 Main Office
615 Main Street, Suite 311
Yarmouth, Nova Scotia B5A 1K1

📞 (902) 742-1606
📧 cmoptical@eastlink.ca